The legal bits and pieces
Effective Date: 21st December 2025
1. Introduction
Welcome to the McMillan PT website (the “Site”). The Site is operated by McMillan PT, a UK-based sole trader. These Terms of Use (“Terms”) govern your access to and use of this Site and any information, content, or services made available through it.
By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site.
2. Acceptance of Terms
By using this Site, you confirm that you have read, understood, and accepted these Terms. Where required, you may be asked to confirm your acceptance before accessing certain information or services.
If you do not agree to these Terms, you must not access or use the Site.
3. Changes to These Terms
McMillan PT reserves the right to update or amend these Terms at any time. Any changes will take effect immediately upon being published on this page.
You are responsible for reviewing these Terms periodically. Continued use of the Site following any updates constitutes acceptance of the revised Terms.
4. Use of the Site
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site.
You must not:
- Attempt to gain unauthorised access to the Site or its systems
- Introduce viruses, malware, or any harmful material
- Use the Site in a way that could damage, disable, or impair its operation
- Use the Site to send unsolicited communications or misleading information
The Site does not allow users to upload or publish content. Any interaction with the Site must remain appropriate and lawful.
5. Eligibility
The Site is intended for individuals aged 18 and over.
Personal training services may be provided to individuals under the age of 18 only with the written consent of a parent or legal guardian and subject to additional safeguarding and onboarding requirements.
6. Services and Payments
Information on the Site relating to personal training services, memberships, session packs, or pricing is provided for general guidance only.
All training services are:
- Paid for in advance
- Subject to availability
- Governed by separate service-specific terms and conditions provided at the point of booking or engagement
Cancellation, refund, and rescheduling policies may vary depending on the service purchased and will be clearly communicated before payment is taken.
7. Health and Safety
Participation in physical activity carries inherent risk. By choosing to engage with McMillan PT services, you acknowledge that:
- You are responsible for ensuring you are medically fit to train
- You must disclose any relevant medical conditions, injuries, or limitations before training
- McMillan PT reserves the right to refuse or stop training where it is considered unsafe to continue
Nothing on this Site constitutes medical advice.
8. Intellectual Property
All content on the Site, including text, imagery, logos, branding, and design elements, is the property of McMillan PT and is protected by UK intellectual property laws.
You may view and use the Site for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, or exploit any content without prior written permission.
9. Third-Party Links
The Site may contain links to third-party websites for information or convenience. McMillan PT does not control and is not responsible for the content, availability, or practices of third-party sites.
Accessing third-party websites is done at your own risk.
10. Limitation of Liability
The Site is provided on an “as is” basis. While reasonable care is taken to ensure accuracy, McMillan PT makes no guarantees that the Site will be error-free, uninterrupted, or up to date.
To the fullest extent permitted by law, McMillan PT will not be liable for any loss or damage arising from:
- Use or inability to use the Site
- Reliance on information contained on the Site
- Technical issues, delays, or interruptions
This does not exclude liability where it cannot be excluded under UK law.
11. Suspension and Termination
McMillan PT reserves the right to suspend or terminate access to the Site at any time, without notice, where:
- These Terms are breached
- Use of the Site is unlawful or inappropriate
- Continued access could cause harm to the business or users
No liability will arise from such suspension or termination.
12. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the UK courts.
13. Contact
If you have any questions about these Terms, please contact:
Email: info@mcmillanpt.com
Effective Date: 21st December 2025
1. Introduction
McMillan PT (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website (the “Site”) or engage with our services.
This policy applies to personal data collected through the Site and through related service platforms. By using the Site, you acknowledge and accept the practices described in this policy.
2. Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly
When you contact us via the Site, email, or booking platforms, we may collect:
- Name
- Email address
- Contact details
- Information you include in messages or enquiries
Client onboarding information
Before beginning training, clients are required to complete a health and readiness questionnaire (PAR-Q). This may include information relating to:
- Medical conditions
- Injuries or physical limitations
- Exercise history and readiness
Where services are provided to individuals under the age of 18, personal data and health information is collected from and processed with the consent of a parent or legal guardian.
This information is collected solely to assess suitability for training and ensure client safety.
Automatically collected information
When you visit the Site, we may collect technical data such as:
- IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Referral source
This information is collected via analytics tools including Google Analytics and Google Search Console to monitor and improve Site performance.
3. How We Use Your Information
We use personal data to:
- Respond to enquiries and booking requests
- Deliver and manage personal training services
- Assess health suitability and manage training safely
- Operate, maintain, and improve the Site
- Process payments and manage client accounts
- Comply with legal, regulatory, and insurance obligations
- Prevent fraud, misuse, or unauthorised access
Marketing communications are not currently active. If introduced in the future, communications will only be sent where explicit consent has been provided, with a clear option to opt out at any time.
4. Legal Basis for Processing
We process personal data under the following legal bases in accordance with UK GDPR:
- Consent
For marketing communications and the processing of health data required for safe training. - Contractual necessity
Where processing is required to deliver agreed training services. - Legitimate interests
To respond to enquiries, manage bookings, improve the Site, and protect business operations. - Legal obligation
Where processing is required to meet legal, regulatory, or insurance requirements.
5. Special Category Data
Health and medical information collected through PAR-Q forms is classified as special category personal data.
We process this data only:
- With your explicit consent
- For the purpose of assessing suitability for training and managing risk
- With restricted access limited to McMillan PT and relevant service platforms
This data is handled with additional care and security.
6. Payments and Third-Party Services
Payments for services may be processed via:
- Stripe
- Trainerise (ABC Trainerise)
- Direct bank transfer
Payment information is processed securely by these providers. McMillan PT does not store full payment card details.
Client accounts, health information, and training data may be stored within Trainerise. Data held within third-party platforms is subject to their own privacy policies and retention practices.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to support Site functionality and analyse usage.
Cookies help us understand how visitors interact with the Site and allow us to improve performance and usability. You can control cookies through your browser settings.
Further details are provided in our Cookie Policy.
8. Data Sharing
We do not sell or trade personal data.
We may share personal data with:
- Service providers supporting website hosting, analytics, payments, and booking systems
- Regulatory or legal authorities where required by law
- Insurance providers where necessary in connection with services delivered
All third parties are required to handle data securely and lawfully.
9. Data Retention
Personal data is retained only for as long as necessary to fulfil its purpose, including:
- The duration of the client relationship
- Reasonable periods required for legal, insurance, or accounting obligations
Where data is stored in third-party platforms, retention and deletion are governed by the provider’s policies. Clients may need to contact the platform directly to request account deletion.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
While we take reasonable steps to secure data, no online system can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data where applicable
- Restrict or object to processing in certain circumstances
- Request data portability
You may also raise concerns with the Information Commissioner’s Office.
12. Third-Party Websites
The Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
13. Contact
If you have questions about this Privacy Policy or your personal data, please contact:
Email: info@mcmillanpt.com
Effective Date: 21st December 2025
1. Introduction
This Cookie Policy explains how McMillan PT (“we”, “us”, “our”) uses cookies and similar technologies on our website (the “Site”).
This policy should be read alongside our Privacy Policy, which explains how we handle personal data more broadly.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, remember user preferences, and provide information about how the site is used.
Cookies may be session-based, meaning they expire when you close your browser, or persistent, meaning they remain on your device until deleted or expired.
3. Types of Cookies We Use
We use the following categories of cookies on the Site:
Essential cookies
These cookies are necessary for the Site to function properly. They enable core functionality such as page navigation, security, and access to essential features. The Site cannot operate correctly without these cookies.
Analytics cookies
We use analytics cookies to understand how visitors interact with the Site. These cookies help us analyse traffic, usage patterns, and site performance so we can improve functionality and user experience.
Analytics cookies are only used where consent is provided through the cookie banner.
4. Google Analytics
We use Google Analytics to collect information about how visitors use the Site, including:
- Pages visited
- Time spent on pages
- How users arrive at the Site
This data is used in aggregated form to help us understand and improve the Site. We do not use analytics data to identify individual users.
Google provides a browser add-on that allows you to opt out of Google Analytics tracking if you wish.
5. Third-Party Platforms
The Site may link to or embed third-party platforms, including booking systems operated on external domains such as Trainerise.
Cookies set by third-party platforms are governed by their own cookie and privacy policies. We do not control these cookies and encourage you to review the relevant third-party policies when using those services.
6. Cookie Consent
When you first visit the Site, you will be presented with a cookie consent banner provided by CookieYes.
This banner allows you to:
- Accept or reject non-essential cookies
- Change your cookie preferences at any time
Analytics cookies are not set unless consent is provided.
7. Managing Cookies
You can manage or disable cookies at any time by:
- Adjusting your preferences via the cookie banner
- Changing your browser settings to block or delete cookies
Please note that disabling essential cookies may affect how the Site functions.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how the Site operates.
Any updates will be published on this page, and the effective date will be updated accordingly.
9. Contact
If you have any questions about our use of cookies, please contact:
Email: info@mcmillanpt.com
Effective date: 11th February 2026
These Product and Service Terms apply to all personal training and class services provided by McMillan PT. They should be read alongside the Terms of Use, Privacy Policy, and Cookie Policy.
By purchasing or participating in any service, you agree to these terms.
1. Services Covered
These terms apply to the following services:
- One-to-one personal training sessions
- Two-to-one personal training sessions
- Session packs for one-to-one and two-to-one training
- Monthly memberships for one-to-one and two-to-one training
- Single classes
- Course-based classes
All services are delivered in person at the agreed location.
2. Training Locations And Delivery
Training sessions and classes may take place outdoors, at a client’s home, in a gym, at a hired venue, or online.
Where gym facilities or hired venues are used, any entry, membership, guest pass, or facility fees are the responsibility of the client unless expressly included in the purchased service. Clients are also responsible for complying with the rules and policies of the venue.
3. Booking And Scheduling
Sessions and classes are typically booked via the relevant booking platform, though some bookings may be scheduled manually.
All bookings are subject to availability.
Personal training sessions may be moved or rescheduled without penalty where at least 48 hours’ notice is given.
Classes cannot be rescheduled once booked.
4. Cancellations And No Shows
Personal Training
The following applies to one-to-one and two-to-one sessions, including sessions booked as part of a pack or membership:
- Sessions cancelled with less than 48 hours’ notice will be forfeited
- Failure to attend a scheduled session will result in the session being forfeited
- Late arrival may result in a shortened session where extension is not possible
- Where McMillan PT cancels a session, it will be rearranged at no cost to the client. If a suitable alternative cannot be agreed, a refund will be issued for that session only
Personal training appointments are non-refundable. No refunds will be issued for missed sessions, late cancellations, or changes in personal circumstances.
Classes
The following applies to single classes, course-based classes, and class passes:
- Class bookings are non-refundable once booked
- Classes cannot be cancelled or rescheduled
- Failure to attend a booked class will result in the booking being forfeited
No refunds will be issued for non-attendance, personal scheduling conflicts, illness, or change of mind.
McMillan PT reserves the right to amend, postpone, or cancel a class or course where minimum attendance numbers are not met or due to circumstances beyond reasonable control. Where this occurs, an alternative date, credit, or refund will be offered.
5. Payments
All services must be paid for in advance.
Payment methods and billing frequency are set out at the point of purchase. Access to sessions, classes, packs, or memberships will not be provided until payment is received.
6. Session Packs
Session packs are available for one-to-one and two-to-one training.
Session packs are non-refundable. Session pack details, including expiry periods, are confirmed at the point of purchase. Unused sessions remaining after the stated expiry date will be forfeited. Session packs are non-transferable.
7. Memberships
Monthly memberships are available for one-to-one and two-to-one training.
Membership terms, session allowances, and billing dates are confirmed at the point of sign up. Memberships renew automatically on the agreed billing date. Memberships may be cancelled by the client at any time. Payments already made are non-refundable.
Where a membership is cancelled, any sessions included within the paid period may still be used before the end of that billing cycle, subject to availability.
8. Two-to-One Training
For two-to-one sessions or packs, sessions are treated as a single booking. Both participants are expected to attend and behave appropriately. A cancellation or non-attendance by one participant does not alter the session status unless agreed in advance.
9. Health, Safety, And Client Responsibilities
Clients must complete a health questionnaire or PAR-Q before beginning training.
Clients are responsible for disclosing medical conditions, injuries, or changes in health, following guidance provided during training, and arriving on time and appropriately prepared.
Training may be adapted or paused to protect safety.
Under 18s
Where services are provided to individuals under the age of 18, participation is subject to the written consent of a parent or legal guardian. The parent or legal guardian is responsible for the accuracy of health information provided, attendance arrangements, and compliance with these terms. McMillan PT reserves the right to require a parent or guardian to be present where appropriate.
10. Trainer Discretion
McMillan PT reserves the right to modify sessions or classes based on client readiness, refuse or stop training where it is unsafe to continue, and terminate services where behaviour is unsafe or inappropriate.
No refunds will be issued where services are terminated due to client conduct.
11. Results And Expectations
Results are not guaranteed. Progress depends on consistency, effort, and factors outside the trainer’s control.
12. Liability
Clients participate in training and classes at their own risk.
McMillan PT will not be liable for injury, loss, or damage except where liability cannot be excluded under UK law.
13. Force Majeure
McMillan PT will not be liable for failure or delay in providing services due to events beyond reasonable control, including extreme weather, illness, injury, equipment failure, or venue closure.
Where possible, affected sessions or classes will be rearranged.
14. Changes To These Terms
McMillan PT reserves the right to update these Product and Service Terms. Any changes will take effect from the date they are published.
15. Governing Law
These terms are governed by the laws of England and Wales.
16. Contact
For questions relating to these terms, please contact:
Email: info@mcmillanpt.com